Products tab — the most common support issue
If a product was ordered but never appeared on the bump screen
In almost every case, the product is not ticked on the Products tab of that filter. This is the single most common support issue.
Fix: Sites → Settings → Filters → edit the filter (pencil icon) → Products → tick the product or its whole category → Save.
How the Products tab works
Open the Products tab and tick the categories you want on this screen.
Each category shows how many of its products are ticked — for example Uncategorised (0 of 59), A la carte (10 of 13).
To pick individual products instead of a whole category, click the category name to expand it, then tick the items you want. The count updates as you go.
Auto-add new products
There is an Auto-add new products checkbox per category, down the right-hand side. Tick it on any category where you want new POS products to flow through to this screen automatically.
Recommendation: only leave this on for categories where you have ticked everything. On a hand-picked list, any new product created in the POS would appear on a screen that was never meant to show it.
New products from the POS not showing
Two things to check:
- The product is ticked on the Products tab of that filter (or its category has Auto-add new products on).
- The product has synced from the POS — Sites → ⟳ Sync POS pulls products through again.