Reading a docket

Everything on a docket comes from the point of sale.

Element	What it means
Order type (top banner)	Colour-coded: Dine In yellow · Pickup orange · Takeaway blue
Position number (top left)	Which docket you’re up to
Item count (top right)	How many items are on the docket
Order note	The note typed into the POS, e.g. ADAM. If none was typed, an order number such as SP2
Time	When the order was taken
Staff member	Who took the order
Timer badge	How long the docket has been on screen — green, then amber, then red (see the alerts article)
Category	The POS category, with its own item count
Product	Each item ordered
Modifiers	Shown in orange beneath their product, e.g. + soy, + 1 sugar
SCROLL FOR MORE	The docket has more items than currently fit
Bump / Hold	The buttons at the bottom of the docket

Long dockets

You can scroll up and down within a docket. If it says SCROLL FOR MORE, tap the top of the docket to expand it into the right-hand sidebar instead. Tap another docket to swap what’s shown there, or press X to close it.

Collapsing a category

Press the chevron on a category header to fold its items away and free up room on a busy screen. Pointing right means the category is collapsed and its items are hidden; pointing down means it’s open.

A held docket looks different

A docket that has come back from hold shows its order note in blue with a bracketed count of how many times it has been held — (1) SP2, then (2) SP2 after a second hold.